Basic Troubleshooting for iPads

Last modified on 04/10/2020

A few basic things you can try if your iPad is misbehaving.

There are a few things you can try when something on your iPad isn't working right. First there are a few buttons on the iPad that you need to know the name of:


                                                                                                                           Home Button


Force Quit the App hand pointing up icon 

  1. Double tap the home button and swipe up to close the app
  2. Tap the app on the home screen to reopen the app

Update the App in Self Service self service app icon

  1. Open Self Service 
  2. Tap REINSTALL (this will update the app)
  3. Reopen the app

Restart the iPad ios slide to power off message

  1. Hold down the power button on top of the iPad
  2. Slide to power off
  3. Hold down the power button to turn it back on

Turn Airplane Mode On and Off ios airplane mode icon

  1. Open the control center by swiping from the upper right corner to the middle of the screen
  2. Tap the Airplane to turn on Airplane mode
  3. Tap the Airplane to turn off Airplane mode 

Update the iPad ios settings icon

  1. Important: Updating an iPad can take over half an hour. Do this at the end of the day or when you won't need to use your iPad for a while. 
  2. Go to Settings > General > Software Update
  3. Download and install the update 

Do a Hard Reset white apple logo that is seen when starting an ios device

  1. Hold down the home button and the power button until the apple appears on the screen



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